Testing It

@2 025 Indonesia Stock Exchange Testing It Five scenarios, drawn from the work licensees actually do. Register and get approved. Subscribe to a market data feed. Activate an index license. Buy historical data once. Report usage and generate an invoice. No. 1 2 3 4 5 Scenario Registration & Secure Approval Subscribe Market Data Feed Activate Index License One-Time Historical Purchase Self-Report Unit-of-Count Main Objective Registration & upload document. Inquire, configure, e-sign agreement, activate feed. Request display license, pass extra approval, go live. Select date range, e-sign, pay, download. Enter usage, generate invoice. Sessions ran remotely, moderated, with the screen recorded. Each one opened with a warm-up, moved through the five scenarios, then closed with probes on what had just happened and a broader discussion. Same script every time, so the sessions could be compared rather than just collected. I recorded four things. Whether the task was completed, how long it took, how the participant rated it afterwards, and what they said while they were stuck. The last one turned out to matter most.